App Support

CONTACT/SUPPORT

Need help?

Email us at **support@bstrong.app** and include:
- Your device model (e.g., iPhone 15 Pro)
- iOS version (e.g., iOS 18.3)
- App version (found in Settings > About)
- A description of your issue

We typically respond within 24-48 hours.

GETTING STARTED

1. Create Your Account
Open BeStrong, choose Athlete or Coach, and set up your profile. No email required — your data stays on your device.
2. Start a Workout
Tap the Start Workout tab. You can:
- Start an empty workout and add exercises as you go
- Choose from your saved workout templates
- Use a mesocycle program for structured periodization
- Follow a coach-assigned program
3. Log Your Sets
During a workout, enter your weight and reps for each set. The app tracks:
- Working sets, warm-ups, dropsets, myo-reps, rest-pause sets
- Automatic rest timer between sets
- Real-time PR detection
- Superset linking between exercises
4. Track Your Progress
After finishing, view your workout summary. Over time, check the History tab for:
- Workout history with full set details
- Exercise-specific charts and trends
- Volume tracking by muscle group
- Personal records timeline
5. Optional Integrations
- Apple Health: Sync workout data (off by default — you control what's shared)
- Apple Watch: Log sets and control rest timers from your wrist
- Notifications: Get workout reminders and rest timer alerts

SUBSCRIPTIONS

SUBSCRIPTION PLANS
All plans are billed monthly through the App Store. Cancel anytime.

For Athletes
• Free ($0): Browse the app, limited tracking
• Premium ($7.99/mo): Full access to all programs, advanced charts, custom date ranges, muscle-group analytics, live PR alerts, unlimited templates, full workout history
• Coached ($24.99/mo): Everything in Premium + personal coaching from a certified trainer, custom programming, nutrition guidance

For Coaches
• Coach Starter ($29.99/mo - Up to 5 clients): Client progress tracking, workout program creation, in-app messaging, form check video reviews
• Coach Professional ($79.99/mo - Up to 20 clients): Everything in Starter + advanced analytics, custom branding, priority support, client check-ins, client comparison tools
• Coach Elite ($149.99/mo - Unlimited): Everything in Professional + White Label Studio, unlimited data history, data export, dedicated support

How to manage your subscription:
1. Open the Settings app on your iPhone
2. Tap your name at the top
3. Tap Subscriptions
4. Find BeStrong and manage or cancel from there

Subscriptions renew automatically unless canceled at least 24 hours before the end of the current period.

FREQUENTLY ASKED QUESTIONS

BStrong. includes a full coaching platform for fitness professionals.

What coaches can do:
Create and assign custom workout programs and mesocycles to clients
Set modification locks (clients follow exactly, adjust sets/reps only, or fully customize)
Review form check videos submitted by clients
Track client compliance and workout completion
Send in-app messages and coaching notes
Run weekly check-ins with structured questionnaires
Upload exercise demo videos for your clients
Build periodized mesocycles with auto-generated workouts

Coach specializations supported:
Strength & Powerlifting
Bodybuilding & Hypertrophy
Sport Performance
Weight Loss & Fitness
CrossFit & Functional
Olympic Weightlifting
General Fitness

How clients connect:
Coaches generate a unique invitation code. Clients enter the code in the app to link their account. No separate app needed — coaches and athletes use the same BeStrong app.

FEATURES

Workout Tracking
• Log sets with weight, reps, RPE, and tempo
• 7 set types: Working, Warm-up, Dropset, Myo-rep, Myo-rep Matching, Rest-Pause, Failure
• Superset linking between exercises
• Automatic rest timer with customizable durations per exercise
• Real-time PR detection and alerts

Program Design
• Create custom workout templates
• Build multi-week periodized mesocycles
• 4 progression schemes: Double Progression, Linear, RPE-guided, Percentage-based (5/3/1)
• Split types: Upper/Lower, Push/Pull/Legs, Full Body, Bro Split, and more

Exercise Library
• 200+ built-in exercises across all muscle groups
• Create custom exercises
• Exercise demo videos (coach-uploaded)
• Muscle group tagging and filtering

Progress Analytics
• Weight, reps, volume, estimated 1RM charts
• Muscle group volume tracking with junk volume warnings
• Workout history with full detail
• Custom date range filtering
• Weekly and monthly trend analysis

Apple Watch (COMING SOON)
• Start and control workouts from your wrist
• Log sets directly on the watch
• Rest timer with haptic feedback

Apple Health Integration
• Sync completed workouts to Apple Health
• Optional — you choose what to share
• Revoke access anytime in iOS Settings

PRIVACY POLICY

Effective date: March 8, 2026

Information We Process
Data you enter:
• Workout sessions, exercises, sets, reps, load, and notes
• Program configuration, template edits, progression preferences
• Nutrition logs, meals, recipes, serving sizes, and macro targets
• Progress entries (photos, body measurements, habit data)
• App preferences and settings

Data generated in app:
• Training trends and performance metrics
• Nutrition adherence and target summaries
• Dashboard summaries and progress insights

Technical diagnostics:
• App version, iOS version, and device model for troubleshooting
• Crash diagnostics if you opt in to Apple's sharing settings

How We Use Data
• Provide core app features
• Render charts, progress views, and summaries
• Save your preferences and tutorial progress
• Improve stability and fix bugs

We do not use your personal data for ad targeting or data brokerage.

Storage and Security
• Primary app data is stored on-device using Apple frameworks
• Data remains in your device sandbox and is protected by iOS security controls
• Some features may cache lookup results locally to improve speed

Optional Integrations
HealthKit (optional): Off by default. You choose which types to allow. Revoke access anytime in Health or iOS Settings. Health data is used only for in-app feature functionality.

iCloud sync (optional): If enabled, eligible data may sync through your Apple ID using Apple infrastructure. Apple handles transport and storage encryption.

Camera and Photos (optional): Camera for barcode/label capture. Photos only when you choose an image for nutrition label recognition.

Data Sharing
• We do not sell your personal data
• We do not share personal fitness/nutrition data with third-party advertisers
• Limited diagnostics may be available through Apple crash reporting if you have enabled "Share with App Developers" in iOS

Data Retention
• On-device data remains until you delete it or uninstall the app
• Optional synced data follows Apple/iCloud retention behavior
• Diagnostic data is retained only as needed for support and reliability work

Your Choices and Rights
You can:
• Edit or delete in-app data directly
• Disable optional permissions (Health, Camera, Photos)
• Disable iCloud sync where supported
• Contact support for privacy questions or requests

If your region grants additional legal rights (access, correction, deletion, portability), contact us and we will respond as required by applicable law.

Children's Privacy
BeStrong is not directed to children under 13, and we do not knowingly collect personal data from children under 13 without required parental authorization.

Policy Updates
We may update this policy as features and legal requirements evolve. Material updates will be reflected in-app and/or in release notes.

Contact
For privacy questions: timmarcusfitness@gmail.com
Subject: Privacy Request
Include app version and device details when relevant.